# Having trouble in the Automation Rules - sending e-mail **URL:** \ **Category:** Automations\ **Tags:** automations, email\ **Created:** [October 24, 2023, 6:28pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831 "2023-10-24T18:28:08Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![adriana.lfz](https://forum.seatable.com/letter_avatar_proxy/v4/letter/a/258eb7/32.png) [@adriana.lfz](https://forum.seatable.com/u/adriana.lfz)\ **Post date:** [October 24, 2023, 6:28pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/1 "2023-10-24T18:28:08Z")
Hi, guys! Well, I hope you guys could help me. I’m having trouble in inserting an Automation Rule. In the image below, my trigger condition is when a Record is Added and there is a filter condition, as shown. The problem is that, the e-mail is sent in a random way, sometimes it’s sent, sometimes it’s not sent. What could be the problem. In all my “tests”, the condition filtered is attended. ![image](https://forum.seatable.io/uploads/default/original/2X/b/b8816eca12d7640595a0f3a4468e3e5ae4110ac4.png) ---
**Author:** ![rdb](https://forum.seatable.com/user_avatar/forum.seatable.com/rdb/32/1869_2.png) [@rdb](https://forum.seatable.com/u/rdb)\ **Post date:** [October 25, 2023, 1:57pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/2 "2023-10-25T13:57:59Z")
Do I understand correctly that your automation rule is as such: - event “Records added”. - condition "Qual diretor? = “Adriana” This automation only triggers when you submit a webform where the condition is met. The automation does NOT trigger when - you add an empty row and then add “Adriana” in “Qual diretor?” - you modify an existing row and add “Adriana” in “Qual diretor?” When do you want the automation to trigger? ---
**Author:** ![adriana.lfz](https://forum.seatable.com/letter_avatar_proxy/v4/letter/a/258eb7/32.png) [@adriana.lfz](https://forum.seatable.com/u/adriana.lfz)\ **Post date:** [October 25, 2023, 2:51pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/3 "2023-10-25T14:51:31Z")
Yes, exactly. I’m aware that it only triggers when I submit a webform. When I refered of my tests, all of them, were made by submitting a form indeed. ---
**Author:** ![rdb](https://forum.seatable.com/user_avatar/forum.seatable.com/rdb/32/1869_2.png) [@rdb](https://forum.seatable.com/u/rdb)\ **Post date:** [October 26, 2023, 7:52am UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/4 "2023-10-26T07:52:43Z")
What does the automation running log say? Can you reliably reproduce the error? ---
**Author:** ![adriana.lfz](https://forum.seatable.com/letter_avatar_proxy/v4/letter/a/258eb7/32.png) [@adriana.lfz](https://forum.seatable.com/u/adriana.lfz)\ **Post date:** [October 26, 2023, 2:01pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/5 "2023-10-26T14:01:58Z")
A few minutes ago, I just added a row using the weform. Status: Success. But I didn’t receive any e-mail, I also checked the spam. ![image](https://forum.seatable.io/uploads/default/original/2X/2/25677a0cb575f44f1d591a87e437ce051de90a58.png) ---
**Author:** ![rdb](https://forum.seatable.com/user_avatar/forum.seatable.com/rdb/32/1869_2.png) [@rdb](https://forum.seatable.com/u/rdb)\ **Post date:** [October 26, 2023, 3:16pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/6 "2023-10-26T15:16:26Z")
Do you find the mail in the sent folder in your gmail account? If yes, the mail is filtered by the recipient. ---
**Author:** ![adriana.lfz](https://forum.seatable.com/letter_avatar_proxy/v4/letter/a/258eb7/32.png) [@adriana.lfz](https://forum.seatable.com/u/adriana.lfz)\ **Post date:** [October 26, 2023, 8:45pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/7 "2023-10-26T20:45:08Z")
No, it is not in my sent folder. Actually, as I mentioned in the first post, I’ve made several tests, in which some of them I received the e-mail, and some of them I didn’t. Now that you suggested me to look in my sent folder, actually, the ones that I actually received the e-mail weren’t in the sent folder either, none of them were there. It’s like I didn’t send the emails at all. ---
**Author:** ![daniel.pan](https://forum.seatable.com/user_avatar/forum.seatable.com/daniel.pan/32/13_2.png) [@daniel.pan](https://forum.seatable.com/u/daniel.pan)\ **Post date:** [October 27, 2023, 1:46am UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/8 "2023-10-27T01:46:00Z")
Do you use the [cloud.seatable.io](http://cloud.seatable.io)? If so, there should be email sending logs in system admin panel. @rdb Can you give the admin panel a check in “System admin-\> Email logs”? ---
**Author:** ![adriana.lfz](https://forum.seatable.com/letter_avatar_proxy/v4/letter/a/258eb7/32.png) [@adriana.lfz](https://forum.seatable.com/u/adriana.lfz)\ **Post date:** [October 27, 2023, 11:00am UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/9 "2023-10-27T11:00:33Z")
Hi, Daniel, no, I’m not. I’m using [cloud.seatable.cn](http://cloud.seatable.cn). Is there any difference? ---
**Author:** ![rdb](https://forum.seatable.com/user_avatar/forum.seatable.com/rdb/32/1869_2.png) [@rdb](https://forum.seatable.com/u/rdb)\ **Post date:** [October 27, 2023, 11:06am UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/10 "2023-10-27T11:06:23Z")
We are talking two completely different systems: The servers of [https://cloud.seatable.cn](https://cloud.seatable.cn) are in China. The servers of [https://cloud.seatable.io](https://cloud.seatable.io) are in Europe. It would be helpful to provide this information beforehand. ---
**Author:** ![adriana.lfz](https://forum.seatable.com/letter_avatar_proxy/v4/letter/a/258eb7/32.png) [@adriana.lfz](https://forum.seatable.com/u/adriana.lfz)\ **Post date:** [October 27, 2023, 1:25pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/11 "2023-10-27T13:25:11Z")
I didn’t know that they were completely different, I’m only a user, sorry. ---
**Author:** ![rdb](https://forum.seatable.com/user_avatar/forum.seatable.com/rdb/32/1869_2.png) [@rdb](https://forum.seatable.com/u/rdb)\ **Post date:** [October 31, 2023, 9:21pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/12 "2023-10-31T21:21:58Z")
Please contact the support of [https://cloud.seatable.cn](https://cloud.seatable.cn). ---
**Author:** ![rdb](https://forum.seatable.com/user_avatar/forum.seatable.com/rdb/32/1869_2.png) [@rdb](https://forum.seatable.com/u/rdb)\ **Post date:** [October 31, 2023, 9:22pm UTC](https://forum.seatable.com/t/having-trouble-in-the-automation-rules-sending-e-mail/2831/13 "2023-10-31T21:22:18Z")